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The update unintentionally removed and recreated a key compute resource with incorrect configuration, preventing new servers from launching. This led to a temporary outage of backend functionality between July 2, 2025 06:30 IDT and 07:31 IDT.\n\n\u003e **Note:** The infrastructure change was performed during off-hours to avoid disrupting customers workflows. Unfortunately, the resulting issue impacted early-morning procedures before mitigation could be completed.\n\n## Root Cause  \nA misconfiguration introduced during the infrastructure update prevented automatic provisioning of new resources. This resulted in an inability to handle backend workloads until the issue was manually mitigated.\n\n## Affected Customers  \nOnly customers who had live procedures during the downtime window experienced impact. All other services remained unaffected.\n\n## Resolution  \nThe engineering team intervened to restore service by manually adjusting the configuration and adding resources. Service was fully restored by **07:31 IDT**.\n\n## Follow-up Actions  \n- Strengthen monitoring and alerting for provisioning failures  \n- Improve escalation and on-call response procedures  \n- Ensure infrastructure configuration updates are verified post-deployment  \n- Establish clear protocols following critical infrastructure changes  \n\n---\n\nWe sincerely apologize for the disruption. 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